HubSpot is a popular all-in-one marketing platform that offers live chat and a chatbot builder. Special: WPBeginner users can get 30% off their first LiveChat payment when you use our LiveChat Coupon. Each plan comes with a 14-day free trial. Their plans start at $16 per agent per month when billed annually, or $19 when paid monthly. Pricing: LiveChat has different plans for businesses of all sizes including startups. LiveChat also has a smart API that integrates with our knowledge base and ticketing system, and helps streamline our customer support processes.Īlthough we use LiveChat on our WooCommerce and Easy Digital Downloads stores, you can use it on all popular website builder platforms including Shopify, Wix, and others. LiveChat comes with other support tools that help us improve our customer communication such as visitor tracking and proactive chat, which allows us to contact visitors before they even ask for help. Thanks to the built-in tools, it’s easy to customize LiveChat’s chat box to perfectly match your website branding, which is a huge plus. We use LiveChat on our various eCommerce websites because it helps us respond faster and provide better overall customer interactions. The chat functionality loads extremely quickly and offers a much better user experience than most other live chat software. Perhaps the best thing about LiveChat is its speed. This will save you time since you don’t have to manually type customer details into your other systems. It also integrates with all the top email marketing services including Mailchimp and Constant Contact. It supports omnichannel conversations by integrating with WhatsApp and other messaging platforms. LiveChat integrates with dozens of other services like popular CRM software such as Hubspot, Google Analytics, and Zendesk. When no one is available to answer questions, you can set up a workflow so customers can easily send a support ticket directly from the live chat window and your team will get notifications. You can add pre-chat survey forms before and after a live chat session, so you can see exactly how well your support team members and sales staff are performing. That means you can chat with customers while on the go, and without having to log into your WordPress dashboard. LiveChat offers beautifully designed live chat support apps that your customer support staff can use on their laptops, tablets, and mobile devices. It’s very easy to set up and install thanks to their free LiveChat plugin for WordPress. LiveChat is the industry leader in live chat software. That being said, let’s take a look at our expert pick of the best live chat software providers that you can use to grow your business. You could even end up paying too much for your live chat software or struggle to get the most out of software that’s a bad fit for your website, your needs, or your skill level.īasically, you need to find an affordable live chat service that’s easy to use, works with WordPress or your website builder platform, and comes with everything you need to make more sales. You may miss out on sales due to slow response times, or customers might leave with a bad impression of your brand. But a lot of it depends on the live chat software that you use.Ī poor live chat customer experience can have a negative effect. A positive live chat experience can effectively help customers make a buying decision.Īdding live chat support is proven to reduce cart abandonment rates, increase sales, and boost conversion rates. It allows customers to get instant answers without leaving your website. With that in mind, live chat can have a big impact on your online sales and marketing. This is much higher than email, social media, or phone support where only 44% of people are happy with their experience. Why Add Live Chat Support to Your Website?Īccording to eConsultancy, 73% of customers who use live chat are happy with their experience. All of these live chat services work perfectly with any WordPress website. In this article, we’ll show you some of the best live chat software to help you instantly answer user questions and convert them into paying customers. In fact, more than 67% of online shoppers abandon their carts without checking out. Are you looking for the best live chat software for your small business website?Ĭustomers expect instant answers to their questions, and any uncertainty with their purchase can result in you losing a sale.
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